One loop was missing from the strap
Hi Sahil,
Thank you for sharing your feedback with us. We’re truly sorry to hear that one loop was missing from the strap and it’s certainly not the experience we want our customers to have.
Please reach out to our Customer Service team through the following information below:
Our India team is available from 8:00 a.m. to 8:00 p.m. (IST)
Toll-Free Numbers: 1800-309-7503
E-mail: customerservice.in@hello.danielwellington.com
And they will be happy to assist you with a solution as quickly as possible.
We appreciate your patience and understanding, and we’ll make sure to do our best to resolve this for you.
We wish you a wonderful day!

