At Daniel Wellington, we highly value the opinions and experiences of our customers. For this reason, we welcome anyone who has made a purchase to leave a review of their experience. To maintain transparency and trust, we would like to inform you about how we manage reviews on our website:


Median Scores

The scores displayed are the median value derived from all published reviews for each product in the selected market.

Authenticity and Verification

We understand the importance of authentic reviews to help our customers in making informed decisions. Every review published on the website comes from a real customer who has purchased our products. Reviews can be submitted by customers who bought the item and received an email with a review form from a third-party vendor following their purchase, provided that they have signed up to receive our newsletters. Moreover, if the customer chooses to leave a review on the website, we will only post the review after cross-checking reviews with our sales records to ensure they are submitted by verified buyers.

Collection of Reviews

We collect reviews from all customers equally, whether their experiences were positive, neutral, or negative. We do not offer any reward or compensation to the customers submitting a review.

Integrity in Review Management

We do not engage in or endorse any practices that manipulate reviews. This includes writing fake reviews, selectively displaying only positive reviews, or removing negative reviews without a valid reason.

Moderation

We will publish only those reviews that provide relevant information about a product, aiding other customers in making informed decisions and gaining a better understanding of the product. Comments that are inappropriate, contain offensive language, or include personally identifiable information will not be published.

Questions or concerns

If you have any questions or concerns about the reviews or want us to remove a review submitted by you, please contact our Customer Service.