We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
For Iconic Link Watch, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.
High quality earrings that are a staple. They go with everything! Love them.
Bhavya, Thailand
Beautiful ring!
Incentivised review by Tamzyn, South Africa
It is beautiful, but does not fit well on any of the fingers. Unfortunately, there is no way to return or exchange it at a local store.
Singapore
Parfais
France
I need to exchange the product but when i try to initiate the exchange, your entire product portfolio shows as “out of stock”. Have been trying to contact your customer care during the mentioned hours but that also does not work. Product was delivered on 13th Sep but your website was updated to order being delivered on 15th Sep. Customer Service can be much better. NO response to my email also as of yet
DONY, India
We’re sorry to hear about the difficulties you experienced with the exchange process and getting in touch with our Customer Service team. We understand how frustrating this must have been, especially with the discrepancy in the delivery date shown on the website and the lack of response to your email.
A member of our Customer Service team will contact you directly to review your order and assist you further with the exchange request.
Thank you for bringing this to our attention and for your patience.
I am totally impressed! The online order was so swiftly processed, and the ring itself was exactly as described and presented. The ring s...
(Incentivised review)
3 / 3
Christine I absolutely love my ring and it adds such a beautiful touch to my wedding ring. The ring is amazing quality and its a classic ring!
(Incentivised review)
Choosing the correct bracelet size depends on your preferred fit. Use the chart to find your perfect size. The columns indicate the circumference of your wrist and the bracelet.
If you are in-between wrist or bracelet sizes, we recommend sizing up
Wrist size
Suggested bracelet size
Up to 145mm
155mm / S
145-155 mm
165mm / M
160 - 165 mm
175mm
170 - 175 mm
185mm / L
180-185 mm
195mm
190 - 195 mm
205mm
Cuff Bracelets
Cuff bracelets with crystals can be damaged if bent or adjusted. Please refer to the size guide below to get the correct sizing. Cuff bracelets without crystals can be adjusted slightly in size by carefully bending them to fit.
The opening of S measures 27mm The opening of M measures 29 mm The opening of L measures 35 mm
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